At CardOrbit, authenticity is one of our highest priorities. We understand that collectors and Pokémon TCG players need confidence that the products they purchase are genuine.
We are committed to offering authentic Pokémon trading cards, sealed products, accessories, and related collectibles.
Our Authenticity Commitment
CardOrbit does not knowingly sell counterfeit products.
We take reasonable steps to source products through reputable suppliers and to verify products before they are offered for sale.
Our goal is to provide customers with products that match their descriptions and are represented accurately on our website.
What We Sell
Our inventory may include:
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Pokémon trading cards
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Booster packs
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Booster boxes
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Elite Trainer Boxes
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Special collection products
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Individual cards
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Sealed Pokémon products
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Card sleeves and accessories
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Storage products
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Other Pokémon-related collectibles
Product availability may vary over time.
Product Sourcing
We aim to work with reputable suppliers and established distribution channels when sourcing products.
Products may originate from different production runs, distributors, or markets, and packaging or labeling may vary accordingly.
A difference in packaging, language, artwork, or manufacturing details does not automatically indicate that a product is counterfeit.
Sealed Products
For sealed Pokémon products, CardOrbit aims to provide products that are factory sealed and accurately described when listed as sealed.
We do not guarantee specific card pulls, rarities, or individual cards contained inside sealed products.
Product contents and pull rates are determined by the manufacturer.
Individual Cards
Individual trading cards are described and represented based on the information available to us.
Where applicable, listings may include photographs or condition descriptions.
Minor manufacturing imperfections can occur with trading cards and do not necessarily indicate that a card is counterfeit.
If a card has been professionally graded, the grading information will be stated in the product listing where applicable.
Authenticity Concerns
If you believe that a product purchased from CardOrbit may not be authentic, please contact us as soon as possible.
Include:
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Your order number
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Product name
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Description of your concern
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Clear photographs of the product
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Photographs of packaging, labels, or other relevant details
Our team will review the information and may request additional documentation or photographs if necessary.
What Happens After a Report?
When an authenticity concern is submitted, we may:
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Review the order and product information.
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Review photographs or other evidence provided.
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Compare the product with available manufacturer information.
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Contact our supplier or distribution partner when appropriate.
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Request additional information if necessary.
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Determine an appropriate resolution based on the circumstances and applicable law.
If a product is determined to be counterfeit or otherwise not as represented, we will take appropriate corrective action in accordance with applicable law and our policies.
Authenticity vs. Market Value
Our authenticity commitment does not guarantee the current or future market value of any Pokémon card or collectible.
Card prices can fluctuate based on demand, rarity, condition, supply, competitive relevance, and other market factors.
Manufacturer and Trademark Disclaimer
Pokémon and related names, characters, artwork, logos, trademarks, and other intellectual property belong to their respective owners.
CardOrbit is an independent retailer and is not affiliated with, sponsored by, or endorsed by The Pokémon Company, Nintendo, Game Freak, or Creatures Inc., unless expressly stated otherwise.
Our Promise to Customers
We understand that authenticity is fundamental to collecting.
Our goal is to provide products that customers can purchase with confidence while maintaining transparent product information and responsive customer support.
Contact Us
If you have an authenticity question or concern about an order, please contact us:
CardOrbit
Hedemannstasse 68
79685 Häg-Ehrsberg
Germany
Email: contact@CardOrbit.shop
Phone: +1 (479) 345-1674
Thank you for trusting CardOrbit with your Pokémon collection.