At CardOrbit, we believe every collector deserves a reliable and enjoyable shopping experience. Our guarantee is built around authenticity, careful handling, secure fulfillment, and responsive customer service.
Our CardOrbit Guarantee
1. Authentic Products
We are committed to providing authentic Pokémon trading cards, sealed products, accessories, and collectibles.
We do not knowingly sell counterfeit products. If you have a genuine concern about the authenticity of an item purchased from CardOrbit, contact us so that we can investigate the matter.
2. Careful Packaging
Collectible products require extra care during shipping.
We take reasonable steps to package orders securely and protect products from unnecessary damage during transportation.
Packaging methods may vary depending on the product, size, quantity, and shipping method.
3. Accurate Product Information
We strive to provide accurate descriptions, photographs, specifications, and availability information for our products.
Manufacturer packaging, product artwork, print quality, and other details may occasionally change without notice.
If an obvious error appears on a product listing, we reserve the right to correct the information.
4. Order Accuracy
We make reasonable efforts to ensure that customers receive the products they ordered.
If you receive an incorrect, damaged, or missing item, please contact us promptly at contact@CardOrbit.shop with your order number and relevant details.
We will review the issue and provide an appropriate resolution in accordance with our policies and applicable law.
5. Secure Checkout
We take reasonable measures to provide a secure checkout experience.
Payments may be handled through trusted third-party payment providers that use security measures designed to protect payment information.
CardOrbit does not intentionally store complete payment card numbers or security codes on its own systems.
6. Customer Support
Our customers are important to us.
If you have questions about an order, product, shipping, payment, return, or refund, our support team will make reasonable efforts to assist you.
Email: contact@CardOrbit.shop
Phone: +1 (479) 345-1674
7. Fair Returns and Refunds
If you receive a defective, damaged, incorrect, or otherwise non-conforming product, please contact us.
Eligible returns and refunds are handled according to our Return and Refund Policy and applicable consumer-protection laws.
Nothing in this guarantee limits any mandatory statutory rights you may have.
8. What Our Guarantee Does Not Cover
Our guarantee does not promise the future market value, investment value, rarity, or resale price of any collectible.
For sealed Pokémon products, we cannot guarantee that a particular card, rarity, pull, or special variation will be included unless specifically stated by the manufacturer.
Normal manufacturing variations, minor packaging imperfections, or differences between product images and actual packaging may occur.
9. Our Commitment
We are committed to treating our customers fairly and handling every order with care.
If something does not go as expected, please give us the opportunity to review the situation and work toward a reasonable solution.
Contact Us
CardOrbit
Hedemannstasse 68
79685 Häg-Ehrsberg
Germany
Email: contact@CardOrbit.shop
Phone: +1 (479) 345-1674
Thank you for trusting CardOrbit with your Pokémon collecting journey.