At CardOrbit, we aim to provide a secure, convenient, and transparent payment experience for all customers purchasing Pokémon trading cards, collectibles, accessories, and related products.
1. Accepted Payment Methods
CardOrbit accepts the payment methods displayed and available during checkout.
Depending on availability, these may include:
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Credit cards
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Debit cards
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Digital payment methods
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Other payment methods made available through our payment providers
Available payment options may vary depending on your location, device, order, or payment provider.
2. Payment Authorization
When you place an order, your selected payment method may be subject to authorization or verification by the relevant payment provider.
An order will generally be processed once payment has been successfully authorized or confirmed.
If payment cannot be authorized or is declined, the order may not be processed until a valid payment method is provided.
3. Payment Security
CardOrbit takes reasonable measures to protect customer payment information.
Payments may be processed through secure third-party payment providers that use industry-standard security measures.
CardOrbit does not intentionally store complete credit or debit card numbers or card security codes on its own systems.
Payment providers may process your information according to their own terms and privacy policies.
4. Billing Information
Customers are responsible for providing accurate billing and contact information when placing an order.
Incorrect billing information may result in payment delays, failed transactions, or order processing issues.
If you notice an error in your billing information, please contact us as soon as possible.
5. Currency
Product prices are displayed in the currency indicated on our website or during checkout.
If your payment method uses a different currency, your bank or payment provider may apply currency-conversion fees or exchange-rate adjustments.
CardOrbit is not responsible for fees imposed by your bank, card issuer, or payment provider.
6. Pricing Errors
We make reasonable efforts to ensure that product prices are accurate.
However, occasional technical or human errors may occur.
If a product is listed at an obviously incorrect price due to an error, CardOrbit reserves the right, where permitted by applicable law, to cancel the affected order and provide a refund of any payment already made.
7. Taxes and Duties
Applicable taxes may be included in or added to the displayed price depending on the customer's location and applicable law.
International customers may also be responsible for customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.
These charges are outside CardOrbit's control.
8. Payment Verification and Fraud Prevention
For security purposes, CardOrbit may use payment verification and fraud-prevention procedures.
We may request additional information where reasonably necessary to verify an order or prevent unauthorized transactions.
If an order cannot be reasonably verified, we may cancel or delay the order where permitted by law.
If an order is cancelled after payment has been received, any applicable refund will generally be issued to the original payment method.
9. Payment for Pre-Orders
Pre-orders may require full payment or another payment arrangement specified on the applicable product page or during checkout.
Pre-order payment terms may vary depending on the product.
Estimated release dates are subject to change, and customers will be notified where significant changes affect their order.
Please also review our Pre-Order Policy for additional information.
10. Failed or Declined Payments
If your payment is declined, please verify that:
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Your payment information is correct
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Your billing address matches the information held by your payment provider
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Your payment method has sufficient funds or available credit
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Your card or payment method has not expired
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Your payment provider has authorized the transaction
CardOrbit does not control decisions made by banks or payment providers regarding declined transactions.
11. Refunds
Approved refunds will generally be returned to the original payment method used for the purchase, unless otherwise required or permitted by applicable law.
The time required for a refund to appear in your account may vary depending on your bank or payment provider.
For additional information, please refer to our Return and Refund Policy.
12. Unauthorized Transactions
If you believe that an unauthorized transaction has been made using your payment method, contact your bank or payment provider immediately.
You may also contact CardOrbit so that we can review the associated order.
13. Contact Us
If you have questions regarding payments, billing, refunds, or payment verification, please contact us:
CardOrbit
Hedemannstasse 68
79685 Häg-Ehrsberg
Germany
Email: contact@CardOrbit.shop
Phone: +1 (479) 345-1674
We are committed to providing a secure and straightforward payment experience for our customers.