Privacy policy

At CardOrbit, we respect your privacy and are committed to protecting the personal information you provide when using our website or purchasing our products.

This Privacy Policy explains what information we may collect, how we use it, when we may share it, how we protect it, and the choices available to you.

1. Information We Collect

When you visit our website, create an account, place an order, contact us, or otherwise interact with CardOrbit, we may collect information such as:

Information You Provide

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Order and transaction information

  • Products purchased

  • Customer service communications

  • Information you voluntarily provide through forms or messages

Payment Information

Payments may be processed through third-party payment providers.

CardOrbit does not intentionally store complete payment card numbers or security codes on its own systems. Payment information may be processed directly by the payment provider according to its own privacy policy and security practices.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Referring website

  • Approximate location derived from IP address

  • Date and time of website activity

  • Website usage and interaction information

2. How We Use Your Information

We may use personal information for legitimate business purposes, including:

  • Processing and fulfilling orders

  • Processing payments

  • Shipping products

  • Providing order confirmations and updates

  • Providing customer support

  • Responding to inquiries

  • Managing returns and refunds

  • Preventing fraud and unauthorized transactions

  • Maintaining website security

  • Improving our products and services

  • Improving website functionality and user experience

  • Complying with legal and regulatory obligations

  • Sending marketing communications where legally permitted and where required consent has been obtained

3. Order and Customer Communications

When you place an order, we may use your email address or phone number to send important transactional communications, such as:

  • Order confirmations

  • Payment confirmations

  • Shipping notifications

  • Tracking information

  • Delivery updates

  • Information about changes affecting your order

  • Customer service responses

These communications may be necessary to fulfill your purchase and provide our services.

4. Marketing Communications

Where permitted by applicable law, CardOrbit may send promotional emails about products, special offers, new releases, or other store updates.

Where consent is required, we will request consent before sending marketing communications.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the message or by contacting us at:

contact@CardOrbit.shop

Unsubscribing from marketing communications does not prevent us from sending essential transactional or service-related communications.

5. Cookies and Similar Technologies

CardOrbit may use cookies and similar technologies to operate and improve our website.

Cookies may be used for purposes such as:

  • Maintaining shopping cart functionality

  • Remembering customer preferences

  • Keeping users signed in where applicable

  • Understanding website traffic

  • Measuring website performance

  • Improving website functionality

  • Supporting marketing activities where legally permitted

Some cookies may be placed by third-party service providers.

Where legally required, we will request consent before placing non-essential cookies.

You may be able to control cookies through your browser settings or available cookie-management tools.

6. How We Share Information

We may share personal information with trusted third parties when reasonably necessary to operate our business and provide services.

These may include:

  • Payment processors

  • Shipping and delivery providers

  • Website hosting providers

  • Ecommerce and technology providers

  • Customer support providers

  • Analytics providers

  • Marketing service providers

  • Fraud-prevention and security providers

  • Professional advisers

  • Government authorities or law-enforcement agencies where legally required

We do not sell personal information as part of our ordinary business operations.

Third-party service providers may process information according to their own terms and privacy policies.

7. Legal Bases for Processing

Where applicable privacy laws require a legal basis for processing personal information, CardOrbit may process information based on one or more of the following grounds:

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

  • Consent

  • Protection of legal rights and interests

The appropriate legal basis depends on the purpose for which the information is processed.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Certain information may need to be retained for longer periods to:

  • Complete transactions

  • Maintain business and accounting records

  • Comply with legal obligations

  • Resolve disputes

  • Prevent fraud

  • Enforce agreements

  • Protect our legal rights

When personal information is no longer required, we may securely delete or anonymize it.

9. Data Security

CardOrbit takes reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

Customers should also take reasonable precautions to protect their account credentials and personal information.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

CardOrbit is not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

11. Children's Privacy

Our website is not intentionally directed toward children who are below the minimum age required under applicable law to provide personal information without parental involvement.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided us with personal information improperly, please contact us so that we can review and take appropriate action.

12. Your Privacy Rights

Depending on where you live and which privacy laws apply, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Request restriction of certain processing

  • Object to certain processing

  • Withdraw consent where processing is based on consent

  • Request portability of certain information

  • Opt out of certain marketing communications

  • Lodge a complaint with an applicable data-protection authority

Some rights are subject to legal limitations and exceptions.

To exercise an applicable privacy right, contact us using the information below.

13. International Data Transfers

Some of our service providers may process information in countries other than the country where you live.

Where applicable, CardOrbit will take reasonable steps to ensure that international transfers of personal information are handled in accordance with applicable privacy laws.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this policy.

We encourage customers to review this Privacy Policy periodically.

15. Contact Us

If you have questions about this Privacy Policy or how CardOrbit handles personal information, please contact us:

CardOrbit
Hedemannstasse 68
79685 Häg-Ehrsberg
Germany

Email: contact@CardOrbit.shop
Phone: +1 (479) 345-1674