FAQ

Welcome to the CardOrbit FAQ. Below you'll find answers to common questions about our Pokémon trading cards, orders, shipping, payments, returns, and pre-orders.

1. What does CardOrbit sell?

CardOrbit specializes in Pokémon trading cards, sealed products, collectibles, and accessories.

Our inventory may include booster packs, booster boxes, Elite Trainer Boxes, special collection products, individual cards, storage supplies, and other Pokémon-related collectibles.

2. Are your Pokémon products authentic?

Yes. CardOrbit is committed to offering authentic products and does not knowingly sell counterfeit merchandise.

If you have concerns about the authenticity of a product you purchased from us, please contact our customer support team.

3. Are you affiliated with Pokémon?

CardOrbit is an independent retailer.

Pokémon and related names, characters, logos, trademarks, and intellectual property belong to their respective owners. CardOrbit is not affiliated with, sponsored by, or endorsed by The Pokémon Company, Nintendo, Game Freak, or Creatures Inc., unless expressly stated otherwise.

4. How long does it take to process my order?

Orders are generally processed within 1–3 business days after payment has been successfully received.

Processing may take longer during holidays, major product releases, promotions, or periods of unusually high order volume.

5. How long does shipping take?

Estimated delivery times depend on the destination and shipping method.

Typical estimates are:

Domestic orders: approximately 3–6 business days
International orders: approximately 5–20 business days

These are estimates rather than guaranteed delivery dates.

6. Will I receive tracking information?

When tracking is available for your selected shipping method, tracking information will be provided after your order has been dispatched.

Please allow some time for tracking information to become active after shipment.

7. Do you ship internationally?

CardOrbit ships to selected domestic and international destinations.

Available destinations and shipping costs are displayed during checkout. Some locations may be unavailable due to carrier restrictions or other logistical limitations.

8. Do international orders have customs fees?

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are generally the responsibility of the customer unless otherwise stated during checkout.

9. What payment methods do you accept?

CardOrbit accepts the payment methods displayed during checkout.

Depending on availability, these may include credit cards, debit cards, digital payment methods, and other supported payment options.

10. Is checkout secure?

We take reasonable measures to provide a secure checkout experience.

Payments may be processed through secure third-party payment providers. CardOrbit does not intentionally store complete payment card numbers or security codes on its own systems.

11. Can I cancel my order?

If you need to cancel an order, contact us as soon as possible.

We will make reasonable efforts to cancel orders before they are shipped. Once an order has been dispatched, cancellation may no longer be possible and the applicable return process may need to be followed.

Any mandatory statutory cancellation or withdrawal rights remain unaffected.

12. Can I return an item?

Eligible returns are handled according to our Return and Refund Policy and applicable consumer-protection laws.

Please contact us before sending anything back so we can provide the appropriate return instructions.

13. Can I return an opened Pokémon product?

Because collectible products can lose resale value after opening, returns of opened sealed products may be restricted where permitted by applicable law.

This does not affect mandatory statutory rights relating to defective, damaged, counterfeit, or incorrectly supplied products.

14. What if my order arrives damaged?

Please contact us as soon as possible if your package or product arrives damaged.

We recommend taking photographs of the shipping package, visible damage, internal packaging, and affected products.

We will review the issue and determine an appropriate resolution.

15. What if I receive the wrong product?

Where appropriate, we may arrange a replacement, refund, or another applicable remedy.

16. Do you offer pre-orders?

Yes, certain Pokémon products may be offered as pre-orders.

Pre-order release dates are estimates and may change due to manufacturer, distributor, supplier, or shipping delays.

Please review our Pre-Order Policy for additional information.

17. Can I change my shipping address?

If you entered an incorrect shipping address, contact us immediately.

We will make reasonable efforts to update the address before the order is shipped, but we cannot guarantee that changes will be possible after fulfillment has begun.

18. What happens if my package is marked delivered but I can't find it?

First, check with household members, neighbors, building management, and the carrier.

If you still cannot locate the package, contact us. We can help review the available tracking information and, where appropriate, assist with a carrier investigation.

19. Do you guarantee specific cards from sealed products?

No.

For sealed Pokémon products, CardOrbit cannot guarantee that a specific card, rarity, pull, or special variation will be included unless the manufacturer specifically guarantees it.

Pull rates and product contents are determined by the manufacturer.

20. Do you guarantee the future value of cards?

No.

CardOrbit does not guarantee the investment value, resale value, rarity, or future market price of any Pokémon card or collectible.

Collectible values can fluctuate significantly based on market conditions, demand, condition, availability, and other factors.

21. How can I contact CardOrbit?

You can contact us using the information below:

CardOrbit
Hedemannstasse 68
79685 Häg-Ehrsberg
Germany

Email: contact@CardOrbit.shop
Phone: +1 (479) 345-1674

We are happy to help with questions about products, orders, shipping, payments, returns, and other CardOrbit services.