Shipping policy

At CardOrbit, we work to process and ship orders carefully and efficiently. This Shipping Policy explains how we handle order processing, shipping, delivery, tracking, and related matters.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays may begin processing on the next business day.

During periods of high demand, product launches, promotions, holidays, or major trading card releases, processing times may be longer than usual.

Once your order has been shipped, you will receive a shipping confirmation and tracking information when tracking is available.

2. Shipping Destinations

CardOrbit ships to selected domestic and international destinations.

Available shipping destinations and shipping charges are displayed during checkout based on the customer's delivery address.

Some locations may be unavailable due to carrier restrictions, customs requirements, or other logistical limitations.

3. Estimated Delivery Times

Estimated delivery times depend on the destination, shipping method, carrier, and other circumstances outside our control.

Typical delivery estimates are:

  • Domestic orders: approximately 3–6 business days

  • International orders: approximately 5–20 business days

These are estimates only and are not guaranteed delivery dates.

Unexpected carrier delays, customs processing, severe weather, public holidays, incorrect addresses, or other circumstances may result in additional delays.

4. Shipping Costs

Shipping costs are calculated and displayed during checkout before the order is completed.

Shipping charges may vary depending on:

  • Delivery destination

  • Package size and weight

  • Shipping method

  • Number of products ordered

  • Applicable carrier charges

Any applicable shipping charges will be shown before payment is submitted.

5. Tracking Information

When tracking is available for your selected shipping method, CardOrbit will provide tracking information after the order has been dispatched.

Customers are responsible for monitoring their tracking information and ensuring that someone is available to receive the package when necessary.

Please allow some time for tracking information to become active after shipment.

6. Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate delivery address during checkout.

If you discover that your shipping address is incorrect, please contact us as soon as possible at:

Email: contact@CardOrbit.shop
Phone: +1 (479) 345-1674

We will make reasonable efforts to correct the address before the order is shipped. However, we cannot guarantee that changes can be made after an order has entered the shipping process.

CardOrbit is not responsible for delays, additional shipping charges, or lost packages resulting from an incorrect or incomplete address supplied by the customer.

7. Lost, Stolen, or Missing Packages

If tracking shows that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the carrier.

If the package remains missing, contact us so that we can assist where possible.

CardOrbit may request additional information or documentation and may contact the shipping carrier to investigate the delivery.

8. Damaged Packages

If your package arrives visibly damaged, please document the condition of the package and its contents as soon as possible.

We recommend taking clear photographs of:

  • The outside of the package

  • Any visible shipping damage

  • The packaging materials

  • The products inside

Please contact contact@CardOrbit.shop promptly so we can review the situation and determine the appropriate resolution.

9. International Orders and Customs

International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are generally outside CardOrbit's control and may vary depending on the destination country's laws and regulations.

Customers are responsible for complying with applicable import requirements in their country.

10. Delivery Delays

CardOrbit is not responsible for shipping delays caused by circumstances outside our reasonable control, including but not limited to:

  • Carrier delays

  • Severe weather

  • Natural disasters

  • Customs processing

  • Public holidays

  • Strikes or labor disruptions

  • Incorrect delivery information

  • Government restrictions

  • Unforeseen transportation disruptions

We will nevertheless make reasonable efforts to assist customers when shipping problems occur.

11. Pre-Orders

Pre-order products may have different processing and shipping timelines.

If an order contains both pre-order and in-stock products, items may be shipped together when the pre-order item becomes available unless otherwise stated.

Specific pre-order terms and estimated release dates will be provided on the relevant product page when available.

12. Contact Us

If you have questions about shipping or the status of your order, please contact us:

CardOrbit
Hedemannstasse 68
79685 Häg-Ehrsberg
Germany

Email: contact@CardOrbit.shop
Phone: +1 (479) 345-1674

We are committed to providing a reliable and transparent shipping experience for every CardOrbit customer.